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Last updated: September 3, 2026

ISKCON The Palace Temple of Lord Jagannath, Seshadripuram ("we", "our", or "us") is a spiritual organisation dedicated to devotional service. As our primary interactions are through donations, event registrations, and spiritual services rather than physical product sales, this Shipping and Exchange Policy outlines how we handle digital deliverables and any related concerns.

1. Nature of Our Services

Our website primarily facilitates:

  • Donations — Voluntary contributions towards temple services, deity worship, prasadam distribution, and community welfare.
  • Event Registrations — Registration for festivals, contests, and spiritual programs held at the temple.
  • Puja & Yagya Bookings — Scheduling of spiritual ceremonies performed at the temple.
  • Sudamaseva Subscriptions — Monthly recurring devotional service contributions.

No physical products are sold or shipped through this website.

2. Digital Deliverables

The following digital items are delivered after a successful transaction:

  • Donation Receipts — Sent to the email address provided during the transaction, usually within a few minutes of successful payment.
  • Event Registration Confirmations — Sent via email with event details, schedule, and any relevant instructions.
  • Puja/Yagya Booking Confirmations — Sent via email with booking details, date, time, and instructions for participation.
  • Sudamaseva Subscription Confirmations — Sent via email upon initial subscription and for each monthly contribution.

3. Delivery of Digital Items

  • Digital receipts and confirmations are delivered to the email address you provided during the transaction.
  • Please ensure you enter a valid and accessible email address when making a donation or registration.
  • If you do not receive your receipt within 30 minutes, please check your spam or junk folder.
  • If the receipt is still not found, please contact us and we will resend it promptly.

4. Dispute Resolution

In the unlikely event that you have concerns about a transaction, please contact us. We are committed to resolving any issues fairly and promptly. You may raise concerns regarding:

  • Missing or incorrect digital receipts.
  • Charges you did not authorise or duplicate transactions.
  • Event registration or booking issues.
  • Any other concerns related to your transaction.

Please reach out to us within 7 days of the transaction for the quickest resolution.

5. How to Reach Us

For any shipping, exchange, or transaction-related queries, please contact:

ISKCON The Palace Temple of Lord Jagannath
Email: info@iskconseshadripuram.org
Phone: +91 99860 77269
Address: 159, 1st Main Road, Beside TRUGAS, Seshadripuram, Bengaluru - 560020

We aim to respond to all queries within 3 business days.

6. Changes to This Policy

We reserve the right to update or modify this Shipping and Exchange Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions about this Shipping and Exchange Policy, please contact us:

ISKCON The Palace Temple of Lord Jagannath
159, 1st Main Road, Beside TRUGAS,
Seshadripuram, Bengaluru - 560020
Email: info@iskconseshadripuram.org
Phone: +91 99860 77269